The delivery charge for all orders is:£3.95 for UK Economy
Delivery for orders Less than £20
- This usually takes 3-8 working days to reach destination or£4.95 for UK Economy
Delivery for orders over £20
- This usually takes 2-5 working days to reach destination or
£7.95 for 48hr delivery
service - We do not have a courier service on Fridays/Saturdays/Sundays so any orders placed after 10am on Thursdays will be posted out the following Monday.
Alternatively choose to collect your order from us in Cheddar for free or for any Sidcot uniform you can choose to have it delivered to the school for free on a wednesday morning (term time only).Orders need to be placed before 12 noon on a Monday to ensure delivery to Sidcot School the following Wednesday.
Deane & Sons Returns Policy
Please note you have 30 calendar days to return an item from date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging with all tags/labels attached.
Please ensure you retain the receipt or proof of purchase and present this when requesting any returns or exchanges.
- Please note that you will have to pay for the return carriage back to us. There may be a further delivery charge to re-send goods to you if you request an exchange. This would need to be paid before the items are re-sent. Alternatively you can request that the exchange is to be collected in store – we will then contact you once your return has been processed and the exchange is ready for collection.
- Returns and exchanges will be processed within 7 days of receipt.
- A returns form will be included with your order and will need to be completed and returned with any requests for refunds/exchanges.
- Unfortunately we are unable to accept personalised goods back for refund or exchange, and due to hygiene concerns, mouth guards cannot be exchanged or returned if the packet has been opened.
- We are only able to exchange items where a different size/colour of the same item is requested. You can place a new order if alternative items are required, and return the original item to us for a refund.
- We do not refund return postage costs, nor do we refund the original postage charge.
COVID19 – Exchanges and refunds cannot be processed at the same time as being dropped back to the store as time is required for processing. If the exchanged item is urgent please can we ask you to re-order it online and collect it when dropping in the returned item.