Last year’s back to school season was very different for all of us, as you may be aware we were forced to make the decision to operate online only. This year we are pleased to announce we will still be operating online but we are also able to open the shop, albeit with some measures in place to keep customers and staff safe with the virus still on the increase.
With this in mind, we thought it appropriate to inform you beforehand of our back to school operating procedures for the 2021 season to help make it as smooth as possible.
OPENING HOURS (From 2nd Aug – 11th Sept)
Monday - Friday: 10am-5pm (closed 1pm-2pm)
Saturday: 10am-4pm (closed 1pm-2pm)
(From 9am – 10am we will be gathering all the online orders received from close of business on the previous day. The shop will be closed to customers during this time).
IN-STORE CUSTOMER LIMITS AND MASKS
Following on from the most recent Government announcement, shops are no longer required to facilitate social distancing between customers and it is no longer a legal requirement to wear a mask but we feel for your safety and the safety of our staff we need to try and manage the shop from becoming overcrowded and we will be asking for a mask to be worn. As the shop is an awkward shape (long and thin), any form of social distancing is very difficult, we have made the decision to only permit a low numbers of customers in store at a time. We aim to manage this by asking you to join a queue system when you arrive, you will then be emailed/texted/called once the next staff member is available. You may be asked to wait in a specific area of the shop while a staff member fetches the stock you need.
We have invested in technology to make your experience easier. It will allow you to join a queue system when you arrive, either by scanning a QR code or by giving your details to a staff member.
You will be able to check progress on the in-store TV screen, as well as updates being sent to your mobile phone via text message / email. Depending on your place in the queue, you may decide to leave the shop and return when you are nearer the front of the queue as there will be very limited space to wait in store.
You can still order your uniform online at www.deaneandsons.co.uk and select to either have it delivered to your address (with postage charge), pick up for FREE in-store (or where agreement exists, delivered to some schools). If you place an order for collection, please bear in mind we need time to pick and pack your items. Your order will NOT be available for collection until you receive an email informing you that it is ready.
ONLINE RETURNS & REFUNDS
Any items bought online that you wish to return can only be processed for a refund and not exchanged. If you need an exchange for a different size or any additional items, please can we kindly asked to re-order the items you now need online or purchase in store. Refunds will be processed within 5 working days.
We offer you 30 days to return your item, but PLEASE if you know it is not needed, please let us have it back ASAP, this way it becomes available for other customers and, you’ll get your refund quicker!
If you have unwanted items either post them back to us or, alternatively drop them back to the shop. All returns must have valid paperwork enclosed in the package otherwise we will not be able to process the return.
ONLINE ORDER COLLECTION
Once you have had the email notification that your order is ready for collection, please go to the front of the shop to request collection. You will not have to join the queue system for collections (or when dropping in online order returns).
We make every effort to hold the stock you need, however WE CAN NOT GUARANTEE STOCK.
Most of our stock is Made-to-Order whereby we place the orders 9-10 months in advance. We can only forecast these orders by using previous years sales figures to gauge sizes.
Each year we purchase excess of the previous year stock sales to reduce the risk of out-of-stock items. But it is unknown each year if this will be a year of “smaller” sizes or “larger” sizes. If your child may be outside the average range of sizes, we recommend purchasing earlier to guarantee stock or allow us time to attempt to order in any sizes we have sold out of, if possible.
Customers who postpone purchasing school uniform until a couple of days before school starts may run the risk of some items not being in stock.
If you have a stock enquiry, there is the facility on our website to receive a stock notification once an item becomes available again.
Our staff work incredibly hard, especially through the Back-to-School season and on the whole our customers are great. There have been several instances though that can ruin an employee’s day/week .... Please be nice!
Verbal abuse will NOT be tolerated, either by phone or in-store. Where we feel appropriate, details will be passed to the relevant schools, and if necessary taken further. In addition we reserve the right to refuse service to those individuals, and entry will not be permitted to the shop again.
Please remember that School uniform is decided by each school respectively, our staff have no input on these decisions.
Please note that CCTV is in operation.
Hopefully this info sheet will answer some of your questions, however if you need to, please feel free to contact us.
During busy times (August and early Sept) you will likely get a quicker response if you email us rather than phone. If phoning during August/Sept please note there were many occasions last year when we handled 200+ phone calls per day, so there may be a delay in speaking to someone or we may request to phone you back.
Tel: 01934 742530
We thank you for your understanding and patience during these difficult times and look forward to seeing you soon.
As many parents will switch to online purchases or they may need to know their child’s measurements before they visit a store as changing rooms will be closed, we have created a fully functional downloadable tape measure. Available in both inches and centimetres, you simply print it, stick it together and bingo! We’ve even tested it out as a homeschooling task, watch the video on our Facebook page here.
There are no products in this category.
Deane and Sons
Opening times :
Mondays - Fridays Open 9am - 5pm
(closed between 1-2pm)
Open 9am - 4pm
(closed between 1-2pm)
Please be aware during this pandemic these opening times could be subject to change at any time.